Have any questions or need to get more information about the product? Either way, you’re in the right spot. Email us at: auxillabrand@gmail.com
You can also communicate with us through our widget located on the bottom left of the web page. We try to respond ASAP to all inquiries but response times do vary. Thank you!
Order cancellation:
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.
Once the packaging and shipping process has started, it can no longer be cancelled. Refunds We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if: ● your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
Shipping:
FREE SHIPPING: We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by EMS and in the USA by USPS.
SHIPPING TO OVER 200 COUNTRIES: We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
LOST/MISSING PACKAGES: Auxilla is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
CUSTOMS: We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country. SHIPPING TIME Shipping time varies by location. These are our *Estimated Shipping Times:
United States 7-15 Business days
Canada, Europe 8-15 Business days
Australia, New Zealand 8-15 Business days
Central & South America 10-20 Business days
Asia 8-15 Business days
Africa 15-30 Business days
Max delivery time – 30 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays
TRACKING INFORMATION: You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”. For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE? For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.